How to handle a No-Show

Here’s how to efficiently manage no-show reservations to ensure accurate reservation data is reflected.

Add the No-Show Fee

1. Navigate to the Billing section of the reservation and click on Add Extras.
   

2. Add the extra "No Show Fee" and apply the charge according to your property's cancellation policies.
   

Ensure that the product "No Show Fee" is added to your list of chargeable products. There you can see how to create a new product

Cancel the Reservation

• Change the reservation status to Canceled in the reservation details.
  
• This will automatically cancel any existing Proforma invoices linked to the reservation.

Generate a New Proforma Invoice 

• Go to the Billing section again.
• Create a new Proforma invoice that includes the No-Show Fee you previously added.
  

Process the Payment

• Proceed with charging the cancellation fee based on your hotel's policies.
• Ensure that the payment is correctly recorded in the system.