Effectively managing early check-outs helps maintain accurate reservation data while ensuring compliance with your property's policies.
Adjust the Departure Date
- Navigate to the guest’s booking and open the reservation details.
- Click on More within the reservation section.
- Update the Departure Date to the new date provided by the guest and save your changes.
Charge for a Late Cancellation Fee
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Navigate to the Billing section of the reservation and click on Add Extras.
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Add the extra "Late Cancellation Fee" and apply the charge according to your property's cancellation policies.
Ensure that the product "Late Cancellation Fee" is added to your list of chargeable products. There you can see how to create a new product
Check Out the Guest
After checking out the guest, the room will automatically become available in the system for new arrivals, maintaining optimal occupancy.
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Once the departure date has been updated and the late cancellation fee has been applied, proceed with checking the guest out.
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Checking out the guest will not restrict your ability to adjust the billing later if needed.
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If necessary, you can check the guest out before adding the cancellation fee to make the room available for new arrivals.
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The billing of a checked-out guest can still be adjusted at any time after check-out.