Guest like a speedy check in to be able to get to their room and continue their day. To help achieve this they will be able to enter their details and even pay in advance via the Online Check-in feature. Learn how in this article.
When the guest has made a reservation, either via the internet, or simply by phone/ email, they will automatically receive a confirmation letter from the system once the reservation has dropped.
In the confirmation letter all details of the booking are stated and an Online Check-in button will be shown:
Clicking on this button will redirect the guest to the following environment:
One can choose a language prior starting to fill out their details:
Clicking on Get Started will open up the next page:
The guest will have to fill out the mandatory fields (marked with a *) to continue. Please note that one has to scroll down in order to see all the requested details (see arrow on the image above)
When all details have been filled out the guest will have to agree on the terms and conditions to be able to a) continue and to b) activate the Pay or Pay Later button (Whether guests will be able to pay differs per hotel according the preferences and set up of the system for each hotel)
Ticking off the terms and condition box will activate the Pay or Pay Later button to continue.
If the guest has the option to pay (Pay button), clicking on the Pay button will lead them to an environment where they can settle by payment method of choice (credit or debit card). The payment will be recognised by Noovy and a receipt will be automatically created by the system.
To establish if the guest has made use of the Online Check-in feature you can open the registration form by clicking on it in The guest Detail section of the booking, the box will be ticked off if the guest has registered their details:
If you feel it is necessary to fill out all details that have been left blank, you can do so by clicking on the Check-in Service and go through all steps of the Online Check-in yourself and complete. This will take less than a minute. You can afterwards print out the form to ask the guest merely for a signature.