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The booking page is where you will find all information and actions for a specific booking. You can update, check-in and charge a guest with one-click.
In this article we go through all information and actions on this page.
You can open a booking page from many pages within Noovy, such as the Room Calendar and Booking List. Alternatively you can use the Booking Pop-up.
1. Booking Header Information
At the top of the booking page, you'll find essential booking details at a glance.
- Booking Number: This is Noovy's unique booking number and helps you quickly locate and track specific bookings.
- Tags: Tags are utilized to signal to colleagues when a booking has specific requirements or considerations that need attention.
- Creation Date & Time: See when the booking was created in Noovy.
- Tasks Button: Access and manage tasks associated with this booking, ensuring timely follow-ups and personalized service.
- More: Under More, you have extra options.
- Add File: In this section, you have the option to locate or upload files pertinent to the booking.
- Send E-mail: Use and edit Templates to send E-mails to the guests.
- See History: Review the History logs to track any updates made to the booking.
- Edit Tags: Update or remove the current Tags.
- Duplicate Booking: To replicate the existing booking details and create a new booking.
- Registration Form: To modify or print the registration form, you will also have access to the online check-in service.
- Switch to Previous View: This option will be accessible for one month to assist users in adjusting to the new Booking Page.
2. Channel and Reference Information
This section provides insights into the booking's origin.
- Channel: Identify where the booking originated, such as Expedia, Booking.com, or your direct booking engine.
- Reference Number: This is the unique ID assigned to the booking by the respective channel.
3. Booker Details
Easily view and manage information about the individual who made the booking.
- Booker Name: The name of the person who made the booking, with an option to edit if needed.
- Status: Indicates whether the booking is confirmed, pending, or canceled.
4. Room Assignment and Details
This section provides a comprehensive overview of the assigned room and guest information.
- Room Number and Type: Clearly see the assigned room number and type (e.g., "Double Room - Room 301").
- Guest Names: View the names of all guests associated with the booking.
- State: Track the current status of the booking, such as "Checked In," "Arrived," or "No Show."
- Meal Plan: If applicable, view the included meal plan (e.g., BB - Bed & Breakfast).
- Stay Dates: See the arrival and departure dates, with the ability to modify them if necessary.
- Room Management Buttons:
- Change Room: Easily switch the guest to a different room.
- Reallocate: Reassign guests to alternative rooms within the booking.
- Check-In/Check-Out Buttons: Quickly perform check-in and check-out procedures.
5. Billing Section
Manage all financial aspects of the booking in one place.
- Balance: View the outstanding balance on the booking.
- Billing Entries: Access a detailed list of transactions, including proformas, payments, and any additional charges.
- Add Extras / Charge: Add extra charges to the room, either manually or through integrated payment gateways.
- See Extras/Billings: Review all extras added to the booking and access detailed billing documents.
6. Notes and Remarks
Keep track of important information and special requests related to the booking.
- Notes: Add internal notes for staff regarding specific guest preferences, requests, or any other relevant information.
- Remarks: View brief remarks or annotations associated with the booking, such as notes on payment issues or special circumstances.
7. Company Association
Link the booking to a specific company for streamlined corporate billing and reporting.
- Add Company: Associate the booking with a company profile if the booking is for business purposes.
By familiarizing yourself with Noovy's updated Booking Page, you can efficiently manage bookings, optimize operations, and deliver exceptional guest experiences.