Although we would rather only receive bookings, cancelling a booking is done quite regularly for multiple reasons. In Noovy this is done by a few clicks, check out how in this article.
There are 3 environments in the system where you can cancel a booking:
1 - Via the Booking List
2 - In the Bookingpage/ reservation itself
3 - Via Rooms (i.e. Room Rack)
1 - Cancel via the Booking List:
- In the menu choose Bookings
- The Bookings List will be displayed
- Search for the booking you would like to cancel via the Filter (on the top right corner of your screen)
- When you have found the booking, and you are SURE that this is the one you need to cancel, continue
- Check the cancelation policy to know whether the booking requires payment, or if a (partial) reimbursement still needs to be done.
- Click on the ‘more action button ‘ (3 dots behind the booking) and choose en kies 'Cancel Booking’:
- When a pop-up appears asking for the cancellation reason click on the drop down menu to choose the cancellation reason applicable. (A cancellation reason will be required if the hotel has set this up, it is not applicable to every Noovy client.)
- A pop up on the bottom of your screen will show you if the cancellation has been successfully executed.
- A cancellation confirmation can be sent by clicking on the ‘More Action’ button behind the booking and by choosing ‘Send E-Mail’
2 - Cancel via Booking page/ reservation itself
- When you are in the booking page of the rightful reservation to cancel, go to General Details on the top of this page and click on the pen icon.
- In the field Status choose Cancelled:
3 - Cancel via the Room Calendar
- Go to Rooms in the system menu
- Click once on the booking you would like to cancel.
The Room Calendar will mostly be used to manage bookings for the next coming period. - By clicking once on the booking you would like to cancel, a pop-up will appear. This will display the key reservation details of the booking which allows you to amend many details at once.
- Click on the pen Icon and in the field Status choose Cancelled.
💡Tip:
In order to check if cancelled bookings were charged accordingly, one can download a list of cancelled bookings per period and check the cancellation policy per booking and see if charges were done accordingly.