How to Create or Modify a Rate Plan with a Flexible Cancellation Policy in Noovy

This guide details how to create or modify a rate plan with a Flexible Cancellation Policy in Noovy. It outlines steps to configure refundable periods, penalties, and apply policies to specific rate plans and room types.

1. Access Rate Plans
   • Navigate to Settings > Rate Plans in the left-hand panel.
2. Create a New Rate Plan or Modify an Existing One
   • To Create a New Rate Plan: Click +New Rate in the upper-left corner of the Rate Plans page to open the configuration panel. Set up the rate plan as needed (refer to the rate plan creation guide for details).
   • To Modify an Existing Rate Plan: Locate the rate plan you want to edit and click the Edit button next to it.
     
3. Locate the Flexible Cancellation Policy Option
   • At the bottom of the rate plan configuration panel you will find the Flexible Cancellation Policy button.
     
4. Configure the Flexible Cancellation Policy
   • Access the Policy Section: Click the Flexible Cancellation Policy button to open a section where you can select the rate plans and room types to which the policy will apply. Multiple rate plans and room types can be chosen and combined.
   • Create or Manage Policies:
     • +New Cancellation Policy: Initiates a new policy. A new window opens with two default periods: Check-in Date and Booking Date. Additional periods can be added as needed.
     • Manage Cancellation Policies: Allows editing or managing existing cancellation policies.
   • Define Periods and Penalties:
     • Each period can be set as Fully Refundable, Partially Refundable, or Non-Refundable.
     • For Check-in Date and Booking Date periods, specify the penalty amount and type (e.g., Nights, Amount, or Percent).
     • For additional periods, configure:
       • Days Before Check-in: Set the number of days prior to check-in.
       • Amount: Define the penalty amount.
       • Type of Penalty: Choose between Nights, Amount, or Percent.
5. Example: Flexible Cancellation Policy
   • To create a policy where a booking is:
     • Fully Refundable until 2 days before check-in,
     • Partially Refundable (20% penalty) within 2 days of check-in,
     • Non-Refundable on the check-in day:
       1. Add a period for Fully Refundable up to 2 days before check-in.
       2. Add a period for Partially Refundable within 2 days, setting a 20% penalty.
       3. Set the Check-in Date period as Non-Refundable.
          
          

          Note: If a booking is made within 2 days of check-in or on the check-in day, the Booking Date period in this Flexible Cancellation Policy will be overridden by the applicable Partially Refundable or Non-Refundable period settings.

          
          
          
          
6. Save and Manage Policies
   • Save the Policy: After configuring the periods and penalties, click Save to apply the cancellation policy to the selected rate plans and room types.
   • Manage Multiple Policies: Create as many cancellation policies as needed. Policies can be applied or removed from rate plans and room types based on your requirements.

Note: Ensure the rate plan settings (e.g., booking status, payment type) align with the cancellation policy for consistency. For further details on rate plan setup, refer to the rate plan creation guide.