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How to send an E-mail confirmation to a guest?

Guests might ask to re-send a confirmation, or perhaps they would like their travel companion to receive one as well. Here is how to send a confirmation in less than a minute.

 

 

You can choose from multiple options when sending an email confirmation:

  1. From the Booking list
  2. From the Booking page
  3. From any reservation on the Room Calendar

 

 

1.  From the Booking list

  • From the main menu go to the Booking List:


  • Locate the booking you would like to send a confirmation for, using the filter:

  • Click on the "more action" button behind the reservation:
  • A drop-down menu will appear, choose Send E-mail:




2.  From the Booking Page:

  • Go to More and select Send E-mail:

 

3.   From any reservation on the Room Calendar:

  • Go to Rooms via the main menu and click once on the booking you would like to send the confirmation for. Click on More:

 

 

  • Click on Send E-mail :

 

 

From here on, the next steps are identical for each of these options:

  • In the upcoming pop-up screen, the email address of the booker will be pre-filled. Edit this address if you want to send it to another email address. Include additional email addresses in the Cc and Bcc fields if desired.

  • Select the appropriate template and language for your needs.

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  • To incorporate images or files, click on the icons located in the bottom left corner.

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  • You can easily customize the email template by clicking on the symbol provided below.

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  • You will receive a new pop-up featuring the template along with all available options for updates. Once you have made your selections and are ready to proceed, click on Send.

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