Basics
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      Onboarding process

      Getting your hotel live in 4 weeks

      Our onboarding expert will guide you through setting up and reviewing your Noovy account, provide training sessions, and connect you with your preferred online travel agencies without any hassle.

      The onboarding process takes ⏰4 weeks and is divided into five steps from kick-off to going live:

      1. Kick-off call
        ⏰ scheduled directly after the contract is signed
        The goal of this call is to:
        1. Fully understand your wishes and requirements
        2. Agree on a live date
        3. Answer any questions
      2. Setting up your hotel
        ⏰ within 7 days after your introduction call
        Our onboarding specialists will ensure that all settings related to the system are reviewed and accurate. The settings includes: 
        1. Property information
        2. Room type information  
        3. Rate plans  
        4. Hotel taxes
        5. Booking Engine setup
        6. Stripe setup

      3. Training
        ⏰ 7-14 days before live date
        We provide two complimentary 2-hour training sessions, via Zoom. If you require additional training, you may schedule them with one of our onboarding team members for a fee of € 50 per 2 hour session. On-site training can be requested, but additional fees may apply.
        1. Basic training for all users
          • How to create and manage reservations
          • Using Room calendar view
          • Rate Plans
          • Rate and Availability update  
        2. Advanced training for management
          • Process payments and billing documents
          • Rate and Availability update review 
          • channel prioritization 
          • Payment automation 
          • Generating Reports.

      4. Importing Bookings
        ⏰ 0-10 days before live date
        Our onboarding team will import bookings from your old systems and channels. For some channels bookings can only be imported on live date.

      5. Going Live
        On the live date our onboarding team will connect your hotel to all the channels and systems your hotels uses, such as Booking.com, Expedia, AirBnB or any other booking website or system you use. This can only be done on the live date as these websites can only connect to one system at a time. During the live date you will have several calls with our onboarding team to make sure it's a smooth transition. You can request for an onboarding expert to be on-site, but additional fees may apply.