The POS List (Point Of Sale) allows the reception to have guest purchase items sold in the hotel. The item is paid on the spot, and will create a Proforma/Invoice either for a passer-by, or on the rooming bill of a guest in house.
It is recommended to have the POS List tab open at all times. This allows you to efficiently switch from whatever you are doing in Noovy at the moment, to quickly settle an item purchased by a guest. The guest has to settle the payment on the spot.
The POS List is located on the top left corner of Noovy:
- In the upper left corner of the POS List, click the "Add New +" button to book an item.
- A Pop - up screen will appear:
- Charge - WHO is purchasing:
Walk-in - A guest in the hotel without a room, or has not yet checked in.
Guest - A guest in the hotel that is checked into a room, is therefore in house.
Company - Book the item on the room bill of a checked in reservation, stating the company attached as a payer on the Proforma. - To -
Choose the Payer that will appear on the Proforma/Invoice that will be created. There can be multiple guests for example that are staying in the room. - Item - WHAT are they purchasing:
Choose the Item you would like to book - Quantity - HOW many items are purchased?
Increase the number of items if more than one are purchased of the specific item chosen. - Price - Determin the correct price that needs to be booked
The prices of items are determined in the set up of all items in the system. However, you are able to change the price if needs be (if negotiated otherwise). - Service Date - WHEN is the item used
The time that an item is used can be different from the time that it will be actually used. A breakfast for the following day (service date) can be purchased and paid for prior the date used/ service date.
In depth what does this mean?
This is mainly of importance for accounting purposes. In the below example: The Bed&Breakfast item was booked and used on August 16th.
The Halfboard was booked on one date (August 16th) but used on another date by changing it to service date August 17th. Therefore the revenue of the Bed&Breakfast item is added to the 16th of August and the revenue of the Halfboard is added to the 17th of August. (See Revenue Report)
- Charge - To settle the purchase, choose how the guests will pay. This can be done by card (Terminal Payment) or cash (Manual).
This closes the sale, records it in the POS List, and lists the item as an unassigned sold item for future reference.
Benefits and Best Practices
- Increased Revenue Opportunities/Upsell: Enables quick sales, boosting supplementary income.
- Customization for Guests: Guests in house can opt for separate billing for extras, appealing to business travelers or families managing budgets.
- Streamlined Workflow: Intuitive interface reduces training time, and unassigned items prevent clutter in room folios.