The system allows you to define specific reasons for cancellations, which helps you gather crucial data on why bookings have been cancelled. This is invaluable for understanding trends, improving services, and refining your marketing strategies.
Follow these steps to configure your cancellation reasons, so users are required to select a reason when manually canceling a booking in the system:
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From the main menu, click on Settings.
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Next, click on Cancellation Reasons.
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To create a new reason, click on +New cancellation reason.
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Fill in the custom name for the cancellation reason (e.g., "Guest changed plans," "Found better rate," "Travel restrictions").
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Enter a shortcode for quick identification (e.g., "GCP," "FBR," "TR").
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Finally, click on Save to apply your changes.
Result👉
Once you've set up your cancellation reasons, Noovy will prompt you to select a reason every time a booking is canceled. 