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How to take a payment via a credit card on file?

Payments can be made various ways, automatically, via payment link, via the booking site etc. This article explains how to take a payment manually via the Charge button. 

Processing a guest’s credit card—whether or not the guest or cardholder is present—using the card on file is straightforward in your property management system. For non-refundable reservations, late cancellations, or no-shows amongst others, you can securely charge the credit card via the Payment Gateway Stripe. The guest has authorised to charge the applicable amount through making the reservation online and agreeing on the reservation terms and conditions, or if received the payment policy via a reservation confirmation sent by the hotel (in case of manual reservations).

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To charge a credit card, please follow the steps below:

  • Open the reservation (see article:  "How can I search for a booking?").
  • Navigate to the Billing section on the booking page:


  • Click on the Charge button:


  • In the dropdown menu, select Payment Gateway:



  • Expand the dropdown menu and select the applicable amount under Charge. If there are multiple Proforma's that require payment, select the relevant Proforma to charge:
  • Click the Charge button to process the payment:

 

📝Note:

A payment document will be automatically generated in the billing section once the reservation is charged. If the transaction is unsuccessful, a notification will display the reason for the payment failure—such as insufficient funds on the guest’s credit card—allowing you to address the issue promptly.