Payment Log Report:
The Payment Log Report provides a complete history of all payment-related actions, offering full transparency on how, when, and through which method a payment was processed.
How to Access the Payment Log Report
To access the report:
-
Navigate to the Menu Bar on the left-hand side.
-
Go to Settings > Payment Rules > Logs.
-
Use the filters at the top-right to search by:
-
Date range
-
Booking number
-
Rule ID
-
And more
-
You can also export the data to Excel by clicking the document icon in the top-right corner.
Understanding the Payment Log Report Fields
-
ID – Unique ID of the log entry (not the same as the Noovy Booking ID).
-
Created At – Timestamp when the transaction was recorded.
-
By Action – Indicates how the transaction was triggered (e.g. charge, terminal, payment link).
-
Status – Displays the current status: Received, Pending, or Failed.
-
Amount – The total value of the transaction.
-
Currency – The currency in which the transaction occurred.
-
Source – Identifies the platform used (e.g. Stripe Inn HC is standard).
-
Pay Method – Specifies the transaction type (e.g. Charge, Authorization, Payment Link).
-
Booking – The in-Noovy Booking ID linked to the transaction.
-
Rule – Indicates whether the transaction was triggered by an automated payment rule or processed manually.
-
Refund (or Paid Out) – The net amount received by the hotel after applicable payment processing fees.
Clicking the eye icon opens a detailed view of the individual transaction, including payment steps and status updates.