Guest Use:
Our Online Check-in tool lets guests complete their registration before they even step foot in the hotel, saving them time upon arrival.
The guests can complete the mandatory information and payment, all in their own language. This is convenient for the guests and saves time for the hotel reception by reducing check-in time by over 90%!
The online check-in link can be send to guests by email prior to arrival, this can be setup in the Email Settings, for example add a button to the Confirmation Email that will redirect the guest to the Online Check-In feature.
Noovy Users:
If guests have made use of the tool, the receptionist can see this in the Registration form:
If the Online check in has been initiated if the user can see it is ticked off.
Check our articles:
1. Language Selection:
Upon accessing the online check-In, the system will prompt for language selection. Automatically the language of the guest will be selected, but it's always possible to adjust:
The guest can then press "Get Started" to proceed.
2. Start the Online Check-In Process
The following step involves updating guest information. Depending on your configuration, the system will request the specific details you require from the guest.
💡Tip: Check our article on how to configure the Online Check in form: How to set up your Online check-in form
- Entering information for each guest within the concerning reservation.
- Accepting the terms and conditions.
- Providing a digital signature.
* If guests use their phone, to add the signature they will have to sign using their finger.
3. Book your extras:
- If you have Extras set up for your hotel, guests can add them to their booking here. The Proforma will automatically ass the extras. If guests are not interested, they simply click skip
4. Choose a payment option:
- Pay Now: This option allows for immediate payment by credit card, Ideal, Paypal, etc.
- *Pay Later: This option permits completion of the check-in process without immediate payment.
5. Completion of the Online Check-In
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When all steps are completed and the reservation has either been paid, or a Pay Later was chosen, the registration will be saved by clicking on Done:
- Clicking Shop Again takes the guest back to the Extras page, where they can browse and book any available items, continued by completing yet again the registration.
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☝️Mind you:
If the Online check in has not been done, or not been done properly (guest information is still missing/incomplete) the system will draw your attention by showing an information sign.
This sign is seen in both the Booking list:
and on the Booking Page:
Your receptionists have two ways to handle this:
Option A: Digital Check-in at the Desk
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Fill in the guest's details during check-in by selecting More > Registration Form.
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Scroll to the bottom and click Check-In Service to proceed.
Option B: Manual Paper Registration
- Print the registration form first and have the guest fill it out and sign it by hand. You can then update the system later by going to the booking page, selecting More > Registration Form, and using the Check-In Service button to enter the guest's details, using their written data from the signed form.
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*Check out the below provided link to the article that will explain for detailed instructions on how to customize the mandatory fields in your online check-in form, as well as how to enable the "Pay Later" option:
Watch the video training below to see exactly what your guests will experience during Online Check-In.