How to cancel a group booking?

Although cancellations are not desired, unfortunately they are inevitable. You can read how to cancel a group booking in this article.

  • In the menu choose Bookings and go to the tab Group Bookings:
  • Open the group booking you would like to cancel by clicking on the square+arrow symbol , or by searching the booking in the filter: 
  • In the booking page of the group booking go to General details and open this by clicking on the eye symbol:
  • In the pop up screen that appears click on the edit button (pen symbol) 
  • In the field 'Status' choose Cancelled:
  • Hit Save to change the status to Cancelled:


  • A pop up will appear shortly to show yu that you have successfully changed the General Details setting:
  •  The Status Cancelled in General Details has led to cancel the booking:

 

💡Tip:

Please review the cancellation policy applicable to the booking you are cancelling.

  • Do you still need payment?
  • Is the booking refundable?