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How to Cancel a Group Booking?

Although cancellations are not desired, unfortunately they are inevitable. You can read how to cancel a group booking in this article.


 

👉General Detail Section:

The status of Bookings (Confirmed - Cancelled - Partially Confirmed - On Request - Quote) is managed in the General details section of the booking page whether it is an Individual Booking or a Group Booking.

Take the below steps to change the status of a Group Booking to Cancelled:


     
  • From the Main Menu choose Bookings and go to the tab Group Bookings:

 

  • Open the group booking you would like to cancel by clicking on the square+arrow symbol , or by searching the booking in the filter: 

 

  • In the booking page of the group booking go to General details and open this by clicking on the eye symbol:

 

  • In the pop up screen that appears click on the edit button (pen symbol) 

 

  • In the field Status choose Cancelled:

 

  • Hit Save to change the status to Cancelled:


 

  • A pop up will appear shortly to show you that you have successfully changed a section in the General Details setting:

 

  •  The Status Cancelled in General Details has led to cancel the booking:

 

💡Tip:

Please review the cancellation policy applicable to the booking you are cancelling.

  • Do you still need payment?
  • Is the booking refundable?