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How to Change the Room Type in a Booking?

There are several reasons to change a room in a booking; Upselling to a higher category, the allocated room is not yet cleaned, or simply upon requests of the guest.

 

 

  • You can Change a Room:
    • before check-in
    • After check-in
      *Please note that if the check-in has already been completed, you will need to check the guest in again after changing the room.
  • From where can I Change Rooms?:
    • from the relevant Booking Page
    • via the Room Calendar
    • from the Booking Pop-Up in the Booking List

 

 

 

Room Change from the Booking Page


  • Search for the booking you would like to change the room for (👉see article "How can I search a booking")
  • Go to the "allocation" section and click on Change Room:

  • Select the desired room type:


 

  • In the field Apply, choose one of the options
    • Current Rates - Keep the rates the same as the original Room type Rates
    • New Rates - The rates are aligned with the current rates for the new room type
    • Additional Fixed Amount - Set your own rate


  • Choose the desired Rate Plan:

 


  • Hit Apply and Save when you are done. The room will be changed.

Room Change via the Room Calendar

The Room Calendar offers a handy feature > Drag and Drop the reservation from one room type to another:

  • Click & hold on the reservation you would like to change room type for.
  • Drag the reservation to the desired room and release the mouse button.
  • A pop-up screen will appear where you can choose the desired Room Type,  Room Number and choose the Rate > Current-, New, - or Additional Fixed
    Amount:
    • Current Rates - Keep the rates the same as the original Room type Rates
    • New Rates - The rates are aligned with the current rates for the new room type
    • Additional Fixed Amount - Set your own rate



 

  • Hit Save and the Room Type will have changed:



     


Room Change from the Booking Pop-Up:

 The Booking Pop Up can be accessed from both Booking List and Room Calendar. Basically it is a quick overview of the booking which allows you to perform all key actions, such as Change Room. 

  • From the Booking List, click on the eye icon behind the regarding reservation you would like to change the room for:



  • From the Room Calendar you can access the Booking Pop-up by clicking on the concerning reservation once:

  • To Change Room click on the pen icon at Change Room and change room the same way as described above: