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How to check-In a reservation?

Checking in guests is about more than just a friendly face. Guests appreciate a fast and easy check in and your PMS allows you to do just that.

 

There are three ways to check in a reservation in your PMS: 

- Via the Booking Page

- Via  via the Room Calendar

- Via the Booking/ Arrival List

 

Via the Booking Page:

  • When you are in the booking page of the arriving guest's reservation, check if it is allocated:



  • Verify whether payment is still outstanding, and process the payment if required—according to your hotel’s policy. In most cases, full payment must be received before issuing the room key to the guest:


  • Proceed the check in by clicking on the Check-In Button:
  • If a pop-up appears asking you to confirm that the room is clean, please make absolutely certain that the room currently marked as dirty has in fact been cleaned. If so tick the box and Submit:



  • The reservation will be checked-In afterwards:

 

 

Via the Room Calendar

 

  • In the main menu choose Rooms and click once on the reservation you would like to check in (the default colour for arrivals is grey)


  • A pop up screen appears. It is similar to the booking page, yet a little more concise.  Check if the reservation is allocated, and on 0 balance, then hit the Check-In button:
  • The reservation will be checked in: 

 

☝️Mind you (!) you can not check in when the room is dirty (red dot in front of the room number)
Change the status to clean by clicking on the red dot, it will turn green. 
Please note that you have assured yourself  that the room is  indeed truly clean by physically checking or consulting housekeeping prior changing the room status to clean.  Guests entering a dirty room is obviously not desired.

 

Via the Booking List:

 

  • In the main menu choose Bookings and click on the tab Arrivals:
  • Bookings that are allocated will show the room number and a key icon. Bookings unallocated will be shown a door icon, pls make sure you allocate that booking *See article "How do I allocate a booking? " 


  • Click on the key symbol in order execute a fast check in:
  • Or click on the More Action Button behnd the reservation to Check-In:

  • If the room is on status Dirty, the pop up notification will ask you to confirm if the room is actually cleaned and tick the box - Submit:
  • The system will confirm your check in by showing a notification:



  • If this was the last reservation left to check in, the arrival list will be empty (pls refresh your page):
 


 

🔆TIP:

The main menu will lead you to anywhere you wish in the system.

You can open multiple tabs by clicking on the desired tab with your right mouse button. Choose "Open link in new tab"  which allows you to navigate between for example the Booking list and the Room Calendar:

  

A new tab will open in your browser, clicking on it will open up the desired part in the system.

You can open up multiple tabs at once. It will be easier and quicker to navigate between tabs. 

 

Working has never been so efficient! 😀