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What is the difference between Simple Post and Payment Gateway?

Your PMS integrated financial tools and automation make daily hotel operations simpler and more efficient. There are two primary payment methods: Simple Post and Payment Gateway Payment. This article will clarify the differences between them.

The key distinction:

- Simple Post involves manually posting a payment, usually only for cash payments, Bank Transfer payments or 'On Account' payments.

- Payment Gateway processes payments directly through the Stripe interface—allowing you to charge a guest’s debit or credit card seamlessly, either via the Credit card on file (attached to the reservation), by Terminal or by Payment Link

 

When payments need to be executed via the reservation one will do so in the Billing section via the Charge Button:

 

PAYMENT GATEWAY payments:

Scenario 1 - The guest will settle payment upon arrival using the credit card on file.

The card is linked to the reservation either automatically during the online booking process or manually added by a hotel team member: .

When the cardholder is also the guest, please ensure payment is completed via the Terminal Payment method, requiring the guest to enter their PIN code.

This payment will be processed by Stripe via the interface between the system and Stripe, and therefore is a Payment Gateway payment.

⚠️Important Note:

If a credit card is linked to the reservation, it serves solely as a guarantee in the event of a no-show or late cancellation—charges for other reasons are not permitted. We strongly advise the above to prevent possible disputes afterwards.

 

Scenario 2 - The guest is No Show or the booking involved a Late Cancellation and the credit card on file may be charged.

The credit card that is linked to the reservation either automatically during the online booking process or manually added by a hotel team member, may and must be charged. This follows the reservation cancellation policy agreed to by the guest at the time of booking. To proceed, select the Payment Gateway option using the Charge button within the reservation.

To learn more about this option check out our article How to take a payment via a credit card on file.

The card is charged via Stripe using the Payment Gateway.

 

Scenario  3 - The guest has agreed to settle the payment via a Payment Link.

When Payment Links are sent, the guest can complete their payment within the designated timeframe before the link expires.

Check out the article How to send a payment link.

Once the guest has made the payment using the link, it will be processed securely through Stripe and recorded as a Payment Gateway transaction.

 

SIMPLE POST Payments:

 

Scenario 4 - The guest has guaranteed the reservation with a credit card and therefore a credit card is linked to the reservation, yet the guest prefers to settle in cash.

In this case you will select the Manual option that is presented in the Charge button in the reservation:

You will be prompted to specify the payment type. Although the field is labeled Payment Gateway, this is where you select Simple Post.

In the Payment Method field you will select Cash:

This action simply logs that a payment was received in the billing section of the reservation page; the guest will still need to provide the relevant amount in cash directly.

There is no interface with Stripe involved and therefor is considered as a Simple Post.

 

Scenario 5 - When transferring a reservation from your previous PMS into Noovy, you should only log a manual credit card payment as a record within the reservation in Noovy.

If you have recently transitioned your PMS to Noovy, it is essential to ensure that all payments already processed through your previous system are also logged in Noovy for accurate financial records.

The actual credit card payment was done via the old PMS and therefore a Simple Post receipt must be created in Noovy: 

This will give you a clear overview of how the payment was actually done. 

💡Tip:

To ensure transparency for all system users, add a comment to the booking indicating that the payment was processed in your previous PMS system.

 

 

Scenario 5 - A company contract states that reservations for this company will be paid by On Account. 

If there is an agreement between a company and the hotel stating that all reservations will be settled On Account—typically as a monthly consolidated payment—you should create a Simple Post On Account payment. The resulting receipt will indicate On Account as the payment method.

The administration team of the hotel is responsible for monitoring On Account receipts and ensuring they are billed accurately and on time.

*Please Note: If On Account is not configured in your PMS, do not hesitate to ask your PMS Account Manager to do this for you.

 

 

Scenario 6 - The guest has paid via Bank Transfer.

While uncommon, some guests may choose to settle their reservation by making a payment through a bank transfer. In this case you will need to create a Simple Post Bank Transfer payment:

⚠️Important Note:

It is crucial to confirm that payment has been received before creating a Bank Transfer receipt. We recommend issuing the Bank Transfer receipt only after you have verified that the funds have arrived in your account.